Meet the opinions of people who have lived through this experience and have approved
the services of Pacific Stone & Tiles.
SOUTHWEST - CT
Although we had no experience in the process of selecting and purchasing granite, Pacific Stone and Tile were pretty solid in their guidance, measurement and eventual installation process. Certain aspects of the project like determining if a backsplash is desired, what type of edge would look good and most importantly the selection of the specific stone are tricky but PS&T were very helpful and their sales contact Sal provided great insight into the options on both an aesthetic and practical level. Some practical things we never considered (i.e. don't add a backsplash if you intend to tile above as the transition is clumsy looking) and the edging and corner transitions were presented and discussed to our satisfaction and a really nice result.
A couple of very important things to consider... this company is headquartered in Massachusetts and IMHO it is ESSENTIAL to see the stone in person to ensure your selection is consistent with your preferences and expectations. We live in NW Connecticut so it was a 90-minute drive, but so glad we made the trip. They have the whole slab there and Sal walked us thru the yard and pointed out the unique nature of certain lots and had a piece of wood which matched our cabinets to support our selection. You can also see the edge options and corner cut options so I'd strongly encourage a visit to their showroom.
The workmanship is excellent, the interaction as we moved thru the process of stone selection, measuring and subsequent installation was also pretty good. I'd give them an 'A' overall and would certainly suggest the company to others”.
NISKAYUNA - NY
The responsiveness from the coordinator from the company prior to the technicians coming out was stellar. The techs were prompt and meticulous. they were extremely professionaland detail oriented. Clean up was excellent!”.
CUMBERLAND - RI
These guys were great to deal with. I originally purchased the Angie’s list deal but knew going in would that it would be a bigger project. After purchasing the deal, they came out 3 days later came out measured asked what we wanted and what we were looking for. We were looking to install glass mosaic tiles and have our granite counter tops realigned and sealed. They got back on the pricing a couple of days later and were arranged for installation the following week. They gave us a list of materials we needed to get and had them ready when they arrived”.
MARBLEHEAD - MA
The second time I have used Pacific Stone and Tile in less than a year and my experience this time was just as fantastic as the first time. very reasonable price and the final product looks better than we had versioned. Sal came out and explained all issues and kept me in the loop with updates as our quartz was backordered. The crew was meticulous with their measurements, making sure no gaps were showing due to sloping floors or crooked walls. They were very thorough with the install. You can tell immediately the pride Sal and his crew take in their work. The installers were as friendly as the owner, they kept the area clean and were very considerate of me and my family. I plan on using Pacific Stone and Tile every time I need countertops”.
DEDHAM - MA
Needless to say, I was very impressed with the professionalism and punctuality of their service. PS&T was able to fit me in earlier than expected. Sal, the owner, and his co-worker came after work and measured my entire kitchen and consulted me on a few installation questions I had. Needless to say, a week and a half later Sal and his team returned and installed my kitchen countertops. I truly am in love with the counter and they did a fantastic job. He even cut a marble slab for me which I needed for the entry way. Overall what a talented team”.
HARPSWELL - ME
Excellent! Workers were very prompt, courteous, and very respectful of our home. I would love to use them again for other projects and would highly recommend their services”.
DANVILLE - NH
Pacific was great to work with- they were all friendly, informative and responsive to all my requests. I was impressed with the short time between the template visit to the actual installation (approximately 1 week) and the only additional cost was having them remove the old sink and countertops from my premises. I would definitely use them again”.