Testimonials

  • "The turn around was very quick and went smoothly. Everyone was very polite, friendly and respectful. I am very pleased with my counters. In order for it to go quickly and smoothly it's important to have everything ready including purchasing the sink (if you are providing your own) and faucet, and the original counters clearing off for the template and removed for the install."

    "The turn around was very quick and went smoothly. Everyone was very polite, friendly and respectful. I am very pleased with my counters. In order for it to go quickly and smoothly it's important to have everything ready including purchasing the sink (if you are providing your own) and faucet, and the original counters clearing off for the template and removed for the install."

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    Chaplin, Gina

    Amherst, MA 12/20/16
  • "Initial contact with the company was quick and went smoothly. Questions were answered and visit for estimate and template with tile samples was done within a week of order. Removal of old and install went smoothly. Staff were professional and friendly."

    "Initial contact with the company was quick and went smoothly. Questions were answered and visit for estimate and template with tile samples was done within a week of order. Removal of old and install went smoothly. Staff were professional and friendly."

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    Houle, Nancy

    Pascoag, RI 12/12/16
  • "As planned. Efficient and good communication throughout."

    "As planned. Efficient and good communication throughout."

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    Boyd, Ian

    Amherst, MA 12/05/16
  • "When the granite was initially installed, they had cut the holes the wrong size for the faucet and had to come back out the following week with a new piece of granite. However, because it was their mistake, they were able to come to the house after 5 pm so that I didn't have to miss work again for the installation. They did a beautiful job and I was happy with the finished product."

    "When the granite was initially installed, they had cut the holes the wrong size for the faucet and had to come back out the following week with a new piece of granite. However, because it was their mistake, they were able to come to the house after 5 pm so that I didn't have to miss work again for the installation. They did a beautiful job and I was happy with the finished product."

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    Leighton, Emily

    Lincoln, RI 11/09/16
  • "Excellent! Workers were very prompt, courteous, and very respectful of our home. I would love to use them again for other projects and would highly recommend their services!"

    "Excellent! Workers were very prompt, courteous, and very respectful of our home. I would love to use them again for other projects and would highly recommend their services!"

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    Sanrda, Paul

    Harpswell, ME 11/21/16
  • "Everything was extremely smooth and pleasant experience. All work was done professionally, on time as scheduled."

    "Everything was extremely smooth and pleasant experience. All work was done professionally, on time as scheduled."

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    Mello, Richard

    Fall River, MA 11/17/16
  • "Excellent!"

    "Excellent!"

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    Regan, Barbara

    Upton, MA 11/08/16
  • "I was very pleased with their work well done! Thanks."

    "I was very pleased with their work well done! Thanks."

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    Huang, Nancy N.

    Kingstown, RI 11/01/16
  • "Very good experience . The phone response was prompt. Home visit with in-home consultation was very positive. The project went very smoothly with no surprise."

    "Very good experience . The phone response was prompt. Home visit with in-home consultation was very positive. The project went very smoothly with no surprise."

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    Biswarup DasGupta

    Winchester, MA 07/27/16
  • "Fantastic experience from the first phone call to the final install. Using them again for another project. I would say it is the best experience I have ever had with any home improvement project."

    "Fantastic experience from the first phone call to the final install. Using them again for another project. I would say it is the best experience I have ever had with any home improvement project."

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    Faust, Jason

    Melrose, MA 07/17/16
  • "It went great. They did an excellent job with helping me select a granite, working with me at the granite/stone facility to pick a slab, and scheduling for the work. Sal was very patient, courteous, and
    professional."

    "It went great. They did an excellent job with helping me select a granite, working with me at the granite/stone facility to pick a slab, and scheduling for the work. Sal was very patient, courteous, and
    professional."

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    Steans, Lori

    07/07/16 Framingham, MA
  • "They scheduled an in-home consultation to get a template and brought samples of the colors available. Was knowledgeable and explained the options available. On the day of installation they were able to overcome an unforeseen circumstance to get the job done the same day. Were professional throughout. Would recommend to others and go back for future projects."

    "They scheduled an in-home consultation to get a template and brought samples of the colors available. Was knowledgeable and explained the options available. On the day of installation they were able to overcome an unforeseen circumstance to get the job done the same day. Were professional throughout. Would recommend to others and go back for future projects."

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    Silva, Michael

    South Windsor, CT 06/27/16
  • "Very quick to respond via email and additional emails to confirm appointments. Arrived to do measuring on time and professional. Installation day they were on time, performed work, did excellent
    job. Cleaned and removed all signs of work being done. I would highly recommend this company!"

    "Very quick to respond via email and additional emails to confirm appointments. Arrived to do measuring on time and professional. Installation day they were on time, performed work, did excellent
    job. Cleaned and removed all signs of work being done. I would highly recommend this company!"

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    Mathess, Torey

    Oakdale, CT 06/23/16
  • "It went flawlessly. The two workers were professional and friendly. They worked quickly and the counter-top looks lovely! I could not be happier with this work."

    "It went flawlessly. The two workers were professional and friendly. They worked quickly and the counter-top looks lovely! I could not be happier with this work."

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    Anne-Marrie Lynn

    Roslindale, MA 05/31/16
  • "This is a top notch company! From choosing the stone at their location to the installation finish. They really treat us with respect, knowledge and professionalism. I will recommend them for my friends and
    anybody that ask me about this services. Thank you Salomao!"

    "This is a top notch company! From choosing the stone at their location to the installation finish. They really treat us with respect, knowledge and professionalism. I will recommend them for my friends and
    anybody that ask me about this services. Thank you Salomao!"

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    Silva, Andre

    Taunton, MA 05/28/16
  • "Excellent service throughout the process - from the moment we contacted them until the final installation.They accommodated all our requests and were great. We scheduled a time to choose the slate we wanted, and Thays was very patient, provided all the explanations necessary and helped us pick the best product for our kitchen design. During the day of installation, they arrived on time, performed the job in a very professional manner, and the end result was fantastic. I strongly recommend using their services."

    "Excellent service throughout the process - from the moment we contacted them until the final installation.They accommodated all our requests and were great. We scheduled a time to choose the slate we wanted, and Thays was very patient, provided all the explanations necessary and helped us pick the best product for our kitchen design. During the day of installation, they arrived on time, performed the job in a very professional manner, and the end result was fantastic. I strongly recommend using their services."

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    Amaral, Luiz

    Amherst, MA 03/24/16
  • "They were great from our first meeting at their showroom, through installation, and following up on the installation months later. Great team all around. I've hired them twice since my first project."

    "They were great from our first meeting at their showroom, through installation, and following up on the installation months later. Great team all around. I've hired them twice since my first project."

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    Doherty, Charles

    03/17/16
  • "Pacific stone and tile were amazing. the countertops look great and the install was fast. When a couple of small issues arose during the installation, Sal and his team were incredibly responsive to our concerns and fixed everything right away. I'd go with them again in a heartbeat."

    "Pacific stone and tile were amazing. the countertops look great and the install was fast. When a couple of small issues arose during the installation, Sal and his team were incredibly responsive to our concerns and fixed everything right away. I'd go with them again in a heartbeat."

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    Wagoner, Matt

    03/05/16
  • "It went well. They were here the 5th of January 2016. They charged me an additional $300 to have to come back out. I think they should put in the writing that you should have your cabinets level. They showed the clause to me on the invoice.That was the only part I was annoyed about."

    "It went well. They were here the 5th of January 2016. They charged me an additional $300 to have to come back out. I think they should put in the writing that you should have your cabinets level. They showed the clause to me on the invoice.That was the only part I was annoyed about."

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    Doldron, Sherena

    Yonkers, NY 03/02/16
  • "Very well and smooth. Sal came took measurements gave us advice and within a week they delivered and installed Sal and his staff were all professional and kinda"

    "Very well and smooth. Sal came took measurements gave us advice and within a week they delivered and installed Sal and his staff were all professional and kinda"

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    Aiello, Frank

    03/01/16
  • "Great, second experience with them. Very fast and excellent service."

    "Great, second experience with them. Very fast and excellent service."

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    Martin, Seth

    South Dennis, MA 01/20/16
  • "Installation included sending technician out ahead of install to make template & verify precise information for accurate quotation. Easy to work with and installers were very conscientious about noise and dirt. "

    "Installation included sending technician out ahead of install to make template & verify precise information for accurate quotation. Easy to work with and installers were very conscientious about noise and dirt. "

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    Murray, Ruth

    Candia, NH 09/15/15
  • "Sal and his team were great. We purchased our Granite in December through a local dealer. However, the 2015 Snows delayed the project until the spring thaw! They wanted to do it but access to our kitchen became more and more dangerous as the winter weeks went on.... Sal even made changes on site for us."

    "Sal and his team were great. We purchased our Granite in December through a local dealer. However, the 2015 Snows delayed the project until the spring thaw! They wanted to do it but access to our kitchen became more and more dangerous as the winter weeks went on.... Sal even made changes on site for us."

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    Maclaurin, Pamela

    Milton, MA 11/05/15
  • "They were very responsive to my request. They did an excellent job on the installation, they were on time and there were no delays. I did have one problem with the wall that the grainite back splash abutted. The wall was not straight and so the installer had to cut the back splash and than was able to hide the gap and install the back splash. I know that the sheet rock wall which was completed by another contractor was not straight but Pacific was able to correct the contractors mistake. I don't know how they did it and I know Pacific had to spend extra time on the installation but it looked great when they were done. The entire job was done professionally and I would hire them again."

    "They were very responsive to my request. They did an excellent job on the installation, they were on time and there were no delays. I did have one problem with the wall that the grainite back splash abutted. The wall was not straight and so the installer had to cut the back splash and than was able to hide the gap and install the back splash. I know that the sheet rock wall which was completed by another contractor was not straight but Pacific was able to correct the contractors mistake. I don't know how they did it and I know Pacific had to spend extra time on the installation but it looked great when they were done. The entire job was done professionally and I would hire them again."

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    Bristol, John

    Canton, MA 11/03/16
  • "My experience with Pacific Stone and Tile was a positive one. There were a few things that I wish were done differently, but nothing major. The gentleman that does the measurements came out to our house on the day that was scheduled and took all necessary measurements. While measuring, he told me that the current counter tops were leaving too much space between the cabinet base and the stove on either side and asked if I wanted it to be closer, as it should be done. I, of course, said yes and expected a tighter fitting for the stove. Once the measurements were taken, we scheduled installation to be done one week later. During that time, we were to choose a granite to have installed and when I told him that I wanted to choose the granite slab, he was kind enough to send me to a location they do business with that is a much shorter commute for me. The people at the granite warehouse were absolutely fantastic. So kind and helpful. . . Direct Granite Importers in Woburn, MA.The only two problems that developed during the course of that week were being told that our small kitchen would have a seem because of the way that the slab was cut for the space. The seem issue was solved quickly - I told them that I would rather keep our existing counter tops that do not have a seem than to change the color and have a hideous seem that would definitely be noticeable in such a small space. The gentleman that I was working with from Pacific Stone and Granite, told me he would see what he could do and get back to me. He called me back promptly with a solution - the granite dealer let him purchase half a slab to complete the install without a seem. That solution worked for me so we moved forward. The day of the install, we were scheduled in the morning but as afternoon approached, I had heard nothing. Anyways, the two men showed up for install - they very simply popped the existing counter tops off and replaced them with beautiful, flawless counter tops that I love. They were very clean, very quick and efficient. I was so pleased with them that I drove to an ATM so I would be able to tip them for doing such a good job."

    "My experience with Pacific Stone and Tile was a positive one. There were a few things that I wish were done differently, but nothing major. The gentleman that does the measurements came out to our house on the day that was scheduled and took all necessary measurements. While measuring, he told me that the current counter tops were leaving too much space between the cabinet base and the stove on either side and asked if I wanted it to be closer, as it should be done. I, of course, said yes and expected a tighter fitting for the stove. Once the measurements were taken, we scheduled installation to be done one week later. During that time, we were to choose a granite to have installed and when I told him that I wanted to choose the granite slab, he was kind enough to send me to a location they do business with that is a much shorter commute for me. The people at the granite warehouse were absolutely fantastic. So kind and helpful. . . Direct Granite Importers in Woburn, MA.The only two problems that developed during the course of that week were being told that our small kitchen would have a seem because of the way that the slab was cut for the space. The seem issue was solved quickly - I told them that I would rather keep our existing counter tops that do not have a seem than to change the color and have a hideous seem that would definitely be noticeable in such a small space. The gentleman that I was working with from Pacific Stone and Granite, told me he would see what he could do and get back to me. He called me back promptly with a solution - the granite dealer let him purchase half a slab to complete the install without a seem. That solution worked for me so we moved forward. The day of the install, we were scheduled in the morning but as afternoon approached, I had heard nothing. Anyways, the two men showed up for install - they very simply popped the existing counter tops off and replaced them with beautiful, flawless counter tops that I love. They were very clean, very quick and efficient. I was so pleased with them that I drove to an ATM so I would be able to tip them for doing such a good job."

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    Lough, Thomas

    North Andover, MA 10/21/16
  • "the job was very professionally done. Only gripe i had with the process was that they were late every time they came to the house-late coming to make the template, late on the first install date to the point they had to come back 2 days later to finish and late on the day they rescheduled. To be fair, they faced a series of unfortunate incidents that week and Solomon the owner did compensate us for the issues. All in all Pacific Stone and Tile did a fantastic job installing our new granite counters at an excellent price. I will and have recommended them to others"

    "the job was very professionally done. Only gripe i had with the process was that they were late every time they came to the house-late coming to make the template, late on the first install date to the point they had to come back 2 days later to finish and late on the day they rescheduled. To be fair, they faced a series of unfortunate incidents that week and Solomon the owner did compensate us for the issues. All in all Pacific Stone and Tile did a fantastic job installing our new granite counters at an excellent price. I will and have recommended them to others"

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    Bielefield, Daniel

    Torrington, CT 10/19/2015
  • "Although we had no experience in the process of selecting and purchasing granite, Pacific Stone and Tile were pretty solid in their guidance, measurement and eventual installation process. Certain aspects of the project like determining if a backsplash is desired, what type of edge would look good and most importantly the selection of the specific stone are tricky but PS&T were very helpful and their sales contact Sal provided great insight into the options on both an aesthetic and practical level. Some practical things we never considered (i.e. don't add a backsplash if you intend to tile above as the transition is clumsy looking) and the edging and corner transitions were presented and discussed to our satisfaction and a really nice result. A couple of very important things to consider... this company is headquartered in Massachusetts and IMHO it is ESSENTIAL to see the stone in person to ensure your selection is consistent with your preferences and expectations. We live in NW Connecticut so it was a 90 minute drive, but so glad we made the trip. They have the whole slab there and Sal walked us thru the yard and pointed out the unique nature of certain lots and had a piece of wood which matched our cabinets to support our selection. You can also see the edge options and corner cut options so I'd strongly encourage a visit to their showroom. The workmanship is excellent, the interaction as we moved thru the process of stone selection, measuring and subsequent installation was also pretty good. I'd give them an 'A' overall and would certainly suggest the company to others."

    "Although we had no experience in the process of selecting and purchasing granite, Pacific Stone and Tile were pretty solid in their guidance, measurement and eventual installation process. Certain aspects of the project like determining if a backsplash is desired, what type of edge would look good and most importantly the selection of the specific stone are tricky but PS&T were very helpful and their sales contact Sal provided great insight into the options on both an aesthetic and practical level. Some practical things we never considered (i.e. don't add a backsplash if you intend to tile above as the transition is clumsy looking) and the edging and corner transitions were presented and discussed to our satisfaction and a really nice result. A couple of very important things to consider... this company is headquartered in Massachusetts and IMHO it is ESSENTIAL to see the stone in person to ensure your selection is consistent with your preferences and expectations. We live in NW Connecticut so it was a 90 minute drive, but so glad we made the trip. They have the whole slab there and Sal walked us thru the yard and pointed out the unique nature of certain lots and had a piece of wood which matched our cabinets to support our selection. You can also see the edge options and corner cut options so I'd strongly encourage a visit to their showroom. The workmanship is excellent, the interaction as we moved thru the process of stone selection, measuring and subsequent installation was also pretty good. I'd give them an 'A' overall and would certainly suggest the company to others."

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    Conklin, Andrew

    10/12/2015 Burlington, CT
  • "There was only one complaint. When they made a hole in the bathroom, over the sink, we had to make an additional purchase for a faucet to fit in. Other than that I think the job went beautifully. The job was okay and they did respond promptly. I think the granite they brought in is of good quality but I am not an expert. It was reasonable."

    "There was only one complaint. When they made a hole in the bathroom, over the sink, we had to make an additional purchase for a faucet to fit in. Other than that I think the job went beautifully. The job was okay and they did respond promptly. I think the granite they brought in is of good quality but I am not an expert. It was reasonable."

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    Yang, Sha

    Waterford, CT 10/06/2015